Membership Account Manager

The Membership department plays an important role in recruiting members through engaging with businesses to take advantage of the Chamber’s vast range of services.

This post will work alongside the account management team managing a portfolio of member businesses through the cycle of engaging with new members to educate them on the services available then encouraging them to use those services, through to their intended renewal of membership on an annual basis.

Building and maintaining relationships with key contacts within their member portfolio is essential, while also being methodical and organised in day-to-day activities.

• Ensuring a structured approach to positively managing their portfolio of members which will include businesses across the full spectrum of industries and sizes.
• Interacting, persuading and negotiating with a variety of stakeholders at all levels to ensure that members get full value from their membership fees.
• Comfortably interact with members on a one-to-many basis and one-to-one on occasion by phone, social media, video call, in writing or in-person.
• Adhering to structured processes and consistently using the Customer Relationship Management (CRM) system.
• Developing and maintaining positive relationships with members.

• Relevant and demonstrable experience in sales, customer service and account management by phone, online and face-to-face, in a B2B environment.
• Experience of working with a diverse range of businesses at all levels.
• Good organisational and administration skills.
• Strong, professional communication skills at all levels (written and verbal).

For more information please click here to view the job description and person specification.

East Midlands Chamber, UK Chamber of the Year, is a well-respected and award winning organisation that aims to enhance businesses and communities in Derbyshire, Leicestershire and Nottinghamshire. Membership is at the heart of what we do and, with thousands of members, we have established a reputation as the leading business support organisation in the East Midlands.

It positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We particularly welcome applicants from black, minority, ethnic communities and disabled people as they are currently under represented within our workforce. The Chamber is open to exploring agile working opportunities which benefit both the individual and the business. The business is dedicated to retaining talent and therefore it may decide to prioritise and support internal applicants during recruitment exercises. All applicants are required to disclose any unspent convictions or cautions and company director disqualifications in their covering letter.